If a dispute arises between you and your builder, take the following steps to resolve it.
Step
1: Try to resolve
the dispute yourself by discussing the issue with your builder. Keep copies of
all relevant documents (for example, contracts, invoices and written
communications).
You
should also consider:
Step
2: If you cannot
resolve the problem by speaking to the builder directly, send them a letter or
email, formally outlining the issue and requesting a response.
By
putting your concerns in writing, you will have a record of your discussions.
This can be shown to a third party if you choose to take your complaint further
later on, and demonstrates that you made a reasonable attempt to resolve the
problem yourself.You should use registered mail if you are sending your
correspondence by post.
Step
3: If you do not
receive a response from your builder within a reasonable timeframe, and are
unable to resolve the dispute yourself, you can lodge an online application for
dispute resolution through Domestic Building Dispute Resolution Victoria
(DBDRV).
Important
note: Your dispute may
not be eligible if you have directly engaged only one trade (for example,
plumbing or painting) and the work is not part of more extensive domestic
building work.
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loan?
Contact us @ propertyloans@realrenta.com
Marlene Liontis & Jason Gwerder
Thursday, 19 December 2019
